## About Holiday CX

Holiday CX (Holiday Agent) is an AI-first voice agent solution that keeps businesses answering—24/7—so teams can unplug without missing leads or appointments. The Holiday Agent answers calls, qualifies leads, books appointments, routes callers to the right rep, and logs interactions to CRM systems. It's built for small businesses and mid-market teams in industries that rely on phone leads and bookings.

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## Key Features & Capabilities

- 24/7 AI call handling: answers calls outside business hours and during holidays.

- Lead qualification: captures intent and contextual details (utility bills, policy type, service urgency).

- Appointment booking: offers availability, schedules appointments, and confirms via SMS.

- Routing: identifies intent and routes to the correct department or rep with context.

- CRM sync: logs call summaries, tags lead sources, and updates CRM records.

- Emergency screening: distinguishes emergency vs routine issues and escalates appropriately.

- Human-like empathy: greets callers, asks diagnostic questions, and provides next steps.

- Multi-industry templates: pre-built flows for roofing, solar, insurance, real estate, auto, consulting, and more.

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## Industry Moment Examples

- Solar: qualify a solar lead, capture utility spend, and schedule a consultation.

- Roofing / Home Services: screen for emergency leaks, offer inspection slots, and confirm bookings.

- Insurance: triage life/travel/accident queries, capture preference details, and flag for advisor follow-up.

- Real Estate: check property availability, share amenities and next steps, and schedule viewings.

- Automotive: confirm vehicle interest and transfer to the correct sales rep with context.

- Consulting: intake sector, business size, and scope, then route to an advisor.

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## Customer Impact & Testimonial

- Reported result on the page: ~75–80% of inbound calls handled by AI without human intervention.

- Example testimonial included on the page: "80% of our inbound calls are now resolved by AI!" — Solar industry professional.

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